Just Eat alternative
Updated 23 October 2026
A Just Eat alternative that doesn't ask you to leave Just Eat
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Just Eat is how many people find a new takeaway. It's an expensive way to serve someone who has been ordering from you for years. That's why the useful question isn't "what replaces Just Eat?" but "how do my regulars order without it?"
Chefzi is that direct route: an ordering site, a website if you need one, and the Chefzi app on your phone or tablet that rings until someone accepts or rejects the order, all with 0% commission on orders.
What Just Eat charges
Just Eat's partner sign-up page (FAQ 'How much commission will I pay?', checked 23 October 2026) says:
| How the order is delivered | Commission | On a £20 order |
|---|---|---|
| Restaurant's own delivery drivers | 14%, VAT on top | £2.80 + 56p VAT |
| Just Eat delivers | 30%, VAT on top | £6.00 + £1.20 VAT |
Commission is deducted from weekly order revenue. The invoice arrives every Tuesday and the payout is every Friday. If you're not VAT-registered, the VAT on the fee is a real cost. Your own agreement may set different terms, so your statement is the figure that applies to you. The weekly cycle is in when Just Eat pays restaurants. To see a month's total, use the commission calculator. For all three apps side by side, read what Just Eat, Deliveroo and Uber Eats charge.
Two more points from Just Eat's UK terms (dated 18 December 2025, re-checked 20 October 2026):
- Cash orders carry commission too. Clause 8.8 refers to commission fees for cash orders.
- Your customer may pay a Service Charge. Under clause 8.10, when Just Eat charges you its Admin Fee on an order, it adds a Service Charge to the customer on your behalf. You can ask it to stop collecting the Service Charge, but the Admin Fee still applies.
Other alternatives to Just Eat, compared
| Option | What it costs (checked 20 Oct 2026) | Who owns the customer | Best for |
|---|---|---|---|
| Just Eat | 14% when the restaurant uses its own delivery drivers, 30% when Just Eat delivers, VAT on top (partner sign-up, checked 23 October 2026) | The marketplace | New customers who don't know you yet |
| Uber Eats | 13% self-delivery or pick-up, 30% Uber delivery, 33% for Uber One members (excl. VAT), plus £650 activation | The marketplace | Reaching Uber's app users |
| Deliveroo | Commission on completed orders; no standard UK rate published, so see your contract | The marketplace | Deliveroo's app users |
| Your own ordering page (Chefzi) | 0% commission; £19 or £29 a month after the free period, excl. VAT | You | Regulars, Google searches for your name, walk-ins |
Swapping one marketplace for another changes the logo on the tablet, not the commission model. If you're weighing the other apps, see our Deliveroo alternative, Uber Eats alternative and Foodhub alternative pages. For what "no commission" should cover, read commission-free online ordering.
Three contract terms to know before you start
Just Eat's UK restaurant terms (version dated 18 December 2025) include three clauses that shape how you run a direct channel alongside it. Read your own copy, because yours may differ.
1. The price promise (clause 7.18). Unless you and Just Eat have agreed otherwise, the prices, discounts and special offers on Just Eat, including your delivery charges and minimum order values, must be no less favourable than those on your own online channels. You also need to tell Just Eat about the prices and offers on your website. In practice, keep the same menu prices, delivery charges and minimum orders on your own page as on Just Eat, and win direct orders on convenience and service, not on price.
2. Customer data (clauses 3.2 and 6.6). You must not use Just Eat customers' personal data for marketing or to entice them away. Order and customer data you receive through Just Eat's connection may only be used to carry out the agreement. Don't text, email or message people whose details came from Just Eat orders. Your direct customer list has to be built from orders placed on your own channels.
3. Leaving (clauses 13.5 and 13.6). You can terminate for convenience with at least 30 days' written notice. Nobody has to decide on day one, but it helps to know you aren't locked in.
How restaurants run both, step by step
1. Set up your own ordering page with the same menu and prices
Chefzi rebuilds your menu for you, including sizes and extras. Keep prices, delivery charges and minimum orders the same as on Just Eat. Show the menu on a hosted page, on a website Chefzi generates from your menu, on your own domain, or inside your existing site with an embed.
2. Put the link where your regulars already look
- Google Business Profile. Add your own ordering link under food ordering and, if you want, mark it as preferred. See how to add an Order online link to Google.
- Your window and counter. A QR code to your page, for walk-in customers and anyone reading the menu at the door.
- Your own bags and receipts for direct, walk-in and phone orders. For bags going out on Just Eat orders, check your agreement before adding anything that promotes ordering elsewhere.
- Instagram and Facebook bio links.
3. Give regulars non-price reasons to order direct
- Choose a collection time that suits them and skip the queue.
- Pre-order for later, with a lead time you set for the shop.
- Know the order reached the shop. The Chefzi kitchen app rings until someone accepts and sets a prep time, and the customer sees that time.
- Same food, same prices. Regulars will use whichever link is easiest. Make yours the easiest.
4. Build your own customer list properly
Customers who order through your own page are your customers. Under UK GDPR and PECR, the ICO's "soft opt-in" can allow you to email or text your own customers about similar products, as long as they had a clear chance to opt out when you collected their details and in every message. Keep Just Eat customers' details completely separate.
5. Measure monthly
Track three numbers: direct orders, Just Eat orders, and Just Eat commission (from the statement). If direct orders grow and the app's new-customer flow holds up, the mix is working. If you ever consider leaving Just Eat, base the decision on those figures, not a hunch.
Choosing your delivery set-up
Direct delivery means you deliver. If Just Eat's couriers handle your deliveries today, decide whether you can cover a direct delivery area with your own drivers.
- Collection only is the simplest start: no driver cost and no delivery zone to set.
- Your own drivers in a tight zone. Chefzi lets you set delivery zones by drawn area, radius or postcode, each with its own fee, minimum order and delivery time. Keep those fees and minimums the same as on Just Eat (clause 7.18).
There is no switch to pause one zone. Take that zone off the list you save, or turn delivery off and leave collection on. For setting fees and minimums, read delivery zones, fees and your own drivers.
Do you need a marketplace at all?
| You may not need Just Eat if… | Keep Just Eat if… |
|---|---|
| Most of your orders are collection from people nearby | A large share of first-time customers find you on the app |
| Regulars make up most of your app orders | You rely on Just Eat's couriers and can't run your own |
| People find you on Google when they search your area | You're new and nobody searches for you by name yet |
Many shops land in the middle: keep the listing, and make the direct page the default for everyone who already knows you.
What you get with Chefzi
- An ordering site for collection, delivery and pre-orders, on your own domain if you like
- A website generated from your menu, or an embed for the site you already have
- The Chefzi app on your phone or tablet that rings until someone accepts or rejects, with an SMS and then a phone call if the tablet goes offline
- Delivery zones by area, radius or postcode, each with its own fee, minimum and time
- Online card payments through Stripe on the £29 plan, or cash on delivery and collection on the £19 plan
- QR table ordering, PDF receipts, daily totals you can export, and promo codes (keep any offer in line with your marketplace terms)
- The menu move, included, with no setup fee
- After the free period, £19 a month (cash or no card) or £29 a month (Stripe card payments), per location excluding VAT, month to month. See pricing.
Chefzi doesn't include a till, a kiosk, a branded app-store app, loyalty or courier integrations.
Add a direct link beside Just Eat
Early Black Friday & Cyber Monday Deal: new sign-ups get 3 months free, with no setup fee. The deal ends at 23:59 on 1 December 2026.
Questions
Do I have to leave Just Eat to use Chefzi?
No. Many restaurants keep Just Eat for customers who find them there and use Chefzi for orders on their own website and Google profile. Just Eat's commission still applies to orders placed on Just Eat.
Is there an alternative to Just Eat with no commission?
Yes: your own ordering page. Chefzi charges 0% commission and no setup fee; after a free period it's £19 a month for cash or no-card ordering or £29 a month with Stripe card payments, per location and excluding VAT. Standard Stripe fees apply to card orders. Other marketplaces, such as Uber Eats, also charge commission.
What is the best alternative to Just Eat for a takeaway?
For customers who already know you, a direct ordering page on your own website and Google Business Profile usually costs far less per order than any marketplace. For reaching new customers, other marketplaces work like Just Eat and charge commission too. Many takeaways use a marketplace for discovery and a direct page for regulars.
Can I charge less on my own website than on Just Eat?
Check your contract first. Just Eat's UK restaurant terms include a price promise (clause 7.18): unless agreed otherwise, prices, discounts and offers on Just Eat, including delivery charges and minimum orders, must be no less favourable than on your own online channels. The simplest approach is to keep the same prices everywhere.
Does Just Eat charge commission on cash orders?
Yes. Just Eat's UK terms refer to commission fees for cash orders (clause 8.8) and allow Just Eat to stop accepting cash orders if what you owe is more than your order value. Check your statement for the exact amounts.
What is the service charge on Just Eat orders?
Under clause 8.10 of Just Eat's UK terms, when Just Eat charges you its Admin Fee on an order it adds a Service Charge to the customer on your behalf. You can ask it to stop collecting the Service Charge, but the Admin Fee remains payable.
Is Uber Eats a cheaper alternative to Just Eat?
Not by much. On 20 October 2026 Uber Eats' UK pricing page listed 13% for self-delivery or pick-up and 30% when Uber delivers (33% for Uber One members), excluding VAT, plus a £650 activation fee. Just Eat's partner sign-up page (https://www.just-eat.co.uk/partner/signup/, FAQ 'How much commission will I pay?', checked 23 October 2026) says 14% when the restaurant uses its own delivery drivers and 30% when Just Eat delivers, with VAT added on top of both.
Can I contact Just Eat customers to tell them about my website?
Not using data you received through Just Eat. Its UK terms say you must not use customers' personal data for marketing or to entice them away, and order and customer data received through Just Eat's connection may only be used to carry out the agreement.
How much notice do I need to give to leave Just Eat?
Just Eat's UK restaurant terms allow you to terminate for convenience with at least 30 days' written notice. Check your own agreement in case different terms apply.
Can my direct ordering page use my own domain?
Yes. Chefzi's ordering site can run on your own domain name, such as yourrestaurant.co.uk, or be embedded in the website you already have.
Sources
| Claim | Source | Accessed |
|---|---|---|
| Just Eat partner sign-up, FAQ 'How much commission will I pay?', checked 23 October 2026: 14% when the restaurant uses its own delivery drivers (£2.80 + 56p VAT on a £20 order) and 30% when Just Eat delivers (£6.00 + £1.20 VAT). Commission is deducted from weekly order revenue. The invoice arrives every Tuesday and the payout is every Friday. | https://www.just-eat.co.uk/partner/signup/ | 23 Oct 2026 |
| Just Eat UK terms dated 18.12.2025: price promise 7.18; customer data 3.2 and 6.6; cash-order commission 8.8; Admin Fee and Service Charge 8.10; termination for convenience with 30 days' notice 13.5 and 13.6 | https://takeaway-restaurant-portal.s3.eu-west-1.amazonaws.com/partnersTerms/uk/TC_Restaurants_UK.pdf | 20 Oct 2026 |
| Uber Eats UK: 30% / 33% Uber One / 13% self-delivery / 13% pick-up (excl. VAT); £650 activation (excl. VAT) | https://merchants.ubereats.com/gb/en/pricing/ | 20 Oct 2026 |
| Deliveroo: "a simple commission on completed orders"; no standard UK rate on the page | https://merchants.deliveroo.com/who-we-serve/restaurants | 20 Oct 2026 |
| Google Business Profile food ordering links and preferred provider | https://support.google.com/business/answer/10842217 | 20 Oct 2026 |
| Soft opt-in for your own customers | https://ico.org.uk/for-organisations/direct-marketing-and-privacy-and-electronic-communications/guide-to-pecr/electronic-and-telephone-marketing/electronic-mail-marketing/ | 20 Oct 2026 |
| Chefzi prices, features and exclusions | https://chefzi.co.uk/pricing ; https://chefzi.co.uk/chefzi-facts | 20 Oct 2026 |
Delivery apps charge on average up to 25% commission per order.
At the rate you typed
£1,733 a month
£20,796 a year
Chefzi, cash or no card
£19 a month
£228 a year
Chefzi, card payments
£29 a month
£348 a year
Card processing fees are not included.
Typical marketplace commission rates vary by plan and delivery type; check your own invoice. This uses the numbers you type. It is not a line from a statement.
For the steps that sit around the number, read how to move Just Eat customers to your website.
Questions
Do I have to leave Just Eat to use Chefzi?
No. Many restaurants keep Just Eat for customers who find them there and use Chefzi for orders on their own website and Google profile. Just Eat's commission still applies to orders placed on Just Eat.
Is there an alternative to Just Eat with no commission?
Yes: your own ordering page. Chefzi charges 0% commission and no setup fee; after a free period it's £19 a month for cash or no-card ordering or £29 a month with Stripe card payments, per location and excluding VAT. Standard Stripe fees apply to card orders. Other marketplaces, such as Uber Eats, also charge commission.
What is the best alternative to Just Eat for a takeaway?
For customers who already know you, a direct ordering page on your own website and Google Business Profile usually costs far less per order than any marketplace. For reaching new customers, other marketplaces work like Just Eat and charge commission too. Many takeaways use a marketplace for discovery and a direct page for regulars.
Can I charge less on my own website than on Just Eat?
Check your contract first. Just Eat's UK restaurant terms include a price promise (clause 7.18): unless agreed otherwise, prices, discounts and offers on Just Eat, including delivery charges and minimum orders, must be no less favourable than on your own online channels. The simplest approach is to keep the same prices everywhere.
Does Just Eat charge commission on cash orders?
Yes. Just Eat's UK terms refer to commission fees for cash orders (clause 8.8) and allow Just Eat to stop accepting cash orders if what you owe is more than your order value. Check your statement for the exact amounts.
What is the service charge on Just Eat orders?
Under clause 8.10 of Just Eat's UK terms, when Just Eat charges you its Admin Fee on an order it adds a Service Charge to the customer on your behalf. You can ask it to stop collecting the Service Charge, but the Admin Fee remains payable.
Is Uber Eats a cheaper alternative to Just Eat?
Not by much. On 20 October 2026 Uber Eats' UK pricing page listed 13% for self-delivery or pick-up and 30% when Uber delivers (33% for Uber One members), excluding VAT, plus a £650 activation fee. Just Eat's partner sign-up page (https://www.just-eat.co.uk/partner/signup/, FAQ 'How much commission will I pay?', checked 23 October 2026) says 14% when the restaurant uses its own delivery drivers and 30% when Just Eat delivers, with VAT added on top of both.
Can I contact Just Eat customers to tell them about my website?
Not using data you received through Just Eat. Its UK terms say you must not use customers' personal data for marketing or to entice them away, and order and customer data received through Just Eat's connection may only be used to carry out the agreement.
How much notice do I need to give to leave Just Eat?
Just Eat's UK restaurant terms allow you to terminate for convenience with at least 30 days' written notice. Check your own agreement in case different terms apply.
Can my direct ordering page use my own domain?
Yes. Chefzi's ordering site can run on your own domain name, such as yourrestaurant.co.uk, or be embedded in the website you already have.